Abstract:

Scheduling is more present in our daily lives than we can perceive and one of its main aspects is the employees’ scheduling, which is this paper object of study. The objective is to develop an automated method for the employees scheduling of a retail store that meets the labor laws, the preferences of employees and the internal rules of the organization. the study is justified by the difficulty and delay in the manual construction of these schedules as they are currently made in the company under study. In addition, a balanced roster ensures greater worker satisfaction, which affects positively on their productivity, and helps to reduce costs in the organization, which no more works with missing or overstaffed. The technique used was the metaheuristic simulated annealing and the results obtained were faced with an exact method previously used in solving the problem.